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Service and Support

Business Service & Support for Linux and Open Source

With our “Service & Support” models we are the extended arm of the IT or development department. We help in all aspects of Linux and Open Source: besides administration, configuration and troubleshooting, we also offer monitoring, training, hardening, scripting etc.. It doesn’t matter where the infrastructure is running, how big the environment is or how many users are working with it. If required, we are active up to 7×24.

  • For software development companies: We take over the secure and highly available operation as well as the technical support of the application, so that you can concentrate on your core competence – your customers and the development of software.
  • For IT Service Providers (ITSP): We are happy to support you. Ask for our special service conditions for IT Service Providers.
  • You need help only once, without a contract? No problem, that is also possible. Without contract the hourly rate is 200 CHF/h.

 
Just contact us.

Support-Modelle

  • Bronze
  • Silver
  • Recommendation
    Gold
BronzeSilver
Recommendation
Gold
Fr.20000
/month
Fr.35000
/month
Fr.50000
/month
Price per hourFr. 180.-Fr. 170.-Fr. 160.-
Maximum response time24h8h4h
Availability time09:00 – 16:00 Uhr09:00 – 17:00 Uhr08:00 – 17:00 Uhr
Option 5x12plus 540 CHFplus 540 CHF
Option 7x8plus 840 CHF
Option 7x12plus 1‘250 CHF
Option 7x24plus 2‘500 CHF
Access to Linuxfabrik's Mirror Servers
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Bronze

CHF 200
00
/ Monat
  • Preis pro Stunde: Fr. 180.-
  • Maximale Reaktionszeit: 24h
  • Bereitschaftszeit: 09:00 – 16:00 Uhr
  • Option 5x12: Nein
  • Option 7x8: Nein
  • Option 7x12: Nein
  • Option 7x24: Nein
Jetzt bestellen

Silber

CHF 350
00
/ Monat
  • Preis pro Stunde: Fr. 170.-
  • Maximale Reaktionszeit: 8h
  • Bereitschaftszeit: 09:00 – 17:00 Uhr
  • Option 5x12: zzgl. 540 CHF
  • Option 7x8: Nein
  • Option 7x12: Nein
  • Option 7x24: Nein
Jetzt bestellen

Gold

CHF 500
00
/ Monat
  • Preis pro Stunde: Fr. 160.-
  • Maximale Reaktionszeit: 4h
  • Bereitschaftszeit: 08:00 – 17:00 Uhr
  • Option 5x12: zzgl. 540 CHF
  • Option 7x8: zzgl. 840 CHF
  • Option 7x12: zzgl. 1‘250 CHF
  • Option 7x24: zzgl. 2‘500 CHF
Jetzt bestellen
Empfehlung

Options

  • Option 5×12: on-call time Mon – Fri 06:00 – 18:00 hrs
  • Option 7×8: on-call time additionally Sat + Sun 09:00 – 17:00 hrs
  • Option 7×12: on-call time daily 06:00 – 18:00 hrs
  • Option 7×24: on-call time daily 00:00 – 24:00 o’clock