Nextcloud as a Service

We have not configured any file filters on the servers, so yes. However, most sync clients do filter temporary files during sync, such as those that occur when coding in an IDE. But the filters can usually be configured.

The Nextcloud client under Windows works with a maximum of 260 characters for path and file names. For example, if you remove the usual length restriction of 255 characters under Windows 10 and NTFS, you must expect that files will not be synchronised.

Nextcloud for single users: Yes. The following external storages can be included: FTP, WebDAV, Nextcloud, SFTP, Amazon S3, OpenStack Object Storage, SMB / CIFS.

Nextcloud for teams: Yes.

Yes, you can share your documents with other users in the system or externally via email. If the other user also has an account on our platform, the shares are displayed embedded in their directory structure – so there is a kind of shared view of the documents, but everyone still owns their own files. When sharing, you can choose how far the share should go (e.g. whether the user should also be able to edit and delete the file). Of course, sharing can be revoked at any time.

Our service models apply to a concluded service contract, and then e.g.

“Personal use” means that you can use the system for yourself and cannot create users in the system – sharing to email addresses is possible.

This looks like the following problem: https://github.com/nextcloud/desktop/issues/6079

Unfortunately, the current solution in the ticket does not work yet, i.e. we still have to wait for a proper solution. As a workaround, you can use an older version of the Nextcloud client, e.g. v3.9.4.

In the web interface: create folder, click on the “Sharing” icon, activate “Share link” function and use “Copy URL”. In the clipboard is the link that others need to upload.

Simply log in to the Nextcloud web interface and get the folders and files from the trash.

Go to https://ws.linuxfabrik.io/, login and cancel your account there.

The Nextcloud server can inspect the uploaded data (and thus make it searchable, for example) because it is unencrypted on our servers. This would also allow the Nextcloud administrators of the Linuxfabrik to view the data – which we do not do, of course. Anyone who does not trust this should only synchronise data that is already encrypted locally.

Yes, a simple mail client is installed. After you have entered your access data to your mail providers, you can send and receive mails via the Nextcloud web interface. We support IMAP and SMTP with STARTTLS and SSL/TLS. However, you must already have a mail account. If you have files in Nextcloud, you can also add them as attachments to your mails.

For Nextcloud Hub 18, we briefly relied on OnlyOffice, but have since reinstalled Collabora (CODE). See also our blog post.

Nextcloud for personal use: We run our own Collabora server based on the Community Edition. In Nextcloud, the Collabora app is configured to use our Collabora server. This allows Office documents to be edited directly in the Nextcloud web session. This works up to a maximum of 10 simultaneously opened documents and 20 simultaneous connections (across all users).

Nextcloud for Teams: Each instance receives its own Collabora server in the Community Edition. An upgrade to the paid version is possible.

No, not with any of our Nextcloud offerings.

Nextcloud for individual users: No, the users lack the rights here. However, after testing, we would install additional apps for all if there were no objections for reasons of security, performance or stability.

Nextcloud for teams: App installation and creation of additional users is possible at any time.

Nextcloud for individual users: The domains under which our offer runs are fixed at https://cloud.linuxfabrik.io. Of course, you can work with your own DNS entry of the type “CNAME RR” and thus assign a more suitable alias.

Nextcloud for teams: Having your own domain is no problem at all. Alternatively, we can run the offer as a subdomain under cloud-customer.linuxfabrik.io.

Yes – but possibly with a time delay, depending on the scope of the changes. On the one hand, it may be that a new version is already available on the Nextcloud download page, but that it only ends up in the official update channels later. On the other hand, we check every new version before it is rolled out in our Nextcloud infrastructure.

For Nextcloud for Teams, we use the Enterprise version, these are released a bit later each time.

Yes – and in a few more languages, such as Swedish, Danish, Dutch, Portuguese, Turkish, Japanese, etc.

Nextcloud for personal use: No.
Nextcloud for teams: Yes.

For private customers this is not guaranteed. Of course, we still keep an eye on the general availability of our services. Alternatively, we would become active at an increased hourly rate.

Nextcloud for single users: After ordering, you receive all the necessary access data to set up your Nextcloud account and Nextcloud clients yourself. Free help is not guaranteed, it depends on our workload and the expected effort. As a rule, we do not offer end-user support.

Nextcloud for Teams: You get your own support room in our chat system.

Yes, you can decide in your personal settings under “Security” which method you want to activate or not. Be supported

Which method to choose depends on your personal taste, your own sense of security and of course the possibilities – we cannot and do not want to make a recommendation here.

Please note that after activation every accessing client must also support 2FA. If not, you have to set up an app password for each client (this is also done under “Security”).

Another hint: Be sure to create “second-factor backup codes” (also found under “Security”) in case the 2nd-factor device gets lost, stolen, broken or similar.

This can have several causes. Check the “Activity Log” of the Nextcloud client first to see why it could not synchronize. Maybe a folder is larger than the Nextcloud client allows in its settings, the folder is hidden or the path specification is longer than 255 characters under Windows.

What can also help: Delete the account in the Nextcloud client and create a new one. The local files will be preserved.

Increase the number of inotify watches. Under RHEL/CentOS/Fedora this is 8192 by default; the increase is done as follows with root privileges:

echo 'fs.inotify.max_user_watches = 32678' >> /etc/sysctl.conf
sysctl -p

Which Nextcloud offerings do we currently offer? What features do they offer, what distinguishes them, how do they differ? An inventory.

Nextcloud for personal use: A Nextcloud account with 100 to 500 GB of storage space, without admin rights, without end-to-end encryption (E2E).

Nextcloud for teams: A dedicated Nextcloud instance plus admin account, where you enjoy all the freedoms of Nextcloud administration autonomously, without having to consult us for it. Plus official 3rd level support from Nextcloud GmbH.

How do the offerings differ in detail? The comparison.

Technologically, this is possible, yes.

The default behaviour is that the local changes are preserved and the changes from Collabora are discarded.

If the Temporary files lock app is installed, the behaviour changes: As soon as the file is saved locally, an error message appears in the Nextcloud client because the file is “locked” – until the file is closed in Collabora. Then a typical sync conflict occurs, the local adjustments are rejected by the server and stored locally in a “conflicted copy”. The adjustments from Collabora end up in the original file.

Up to 50% of your quota is used for versioning your files. Additionally there is a recycle bin – up to the limit of your quota.

The maintenance window is for all instances every Monday evening from 21:30 (CET) and lasts in most cases a few minutes. The data is available locally at all times, but there may be short interruptions during synchronization.

FreeOTP as an app on mobile. FreeOTP supports higher coding levels than the Google Authenticator app, for example. A software token is also more flexible than hardware-based solutions like Yubikey & Co. Of course, this depends on your own requirements.