Privacy Policy

This Online Privacy Policy ("Policy") describes how we process your personal data when you visit our website, use services as a customer via our website and customer center or contact Linuxfabrik via chat (all together "Online Services of Linuxfabrik").

By using the online services of Linuxfabrik, you agree to this Privacy Policy and consent to the processing of personal data by us in accordance with applicable data protection laws and the following provisions.

1. Processing of personal data

Personal data are all details and information about an identified or identifiable person. In addition to your contact information, such as your name, telephone number, address or e-mail address, and other information that you provide to us, for example when registering or placing an order, this may also include your IP address, which we register when you visit our website and combine with other information, such as the pages accessed and responses to offers displayed on our websites.

2. What special features apply to our customers?

By logging in to the Linuxfabrik online services, our customers can manage products and services as well as personal data, view and check invoices or use other Linuxfabrik online services.

After you have registered and logged in with your access data, we may process your online usage data, e.g. the way you use our Internet pages or data that you provide to us via the Linuxfabrik online services, for the provision of services and for the improvement and new development of services and functions.

3. Cookies

3.1 What are cookies?

Linuxfabrik websites use so-called cookies. Cookies are text files that are stored on your computer or mobile device when you visit or use one of our websites. Cookies store certain settings and data about the exchange with the website via your browser. When a cookie is enabled, it is assigned an identification number (cookie ID) that identifies your browser and allows the information contained in the cookie to be used.

Most of the cookies we use are temporary session cookies that are automatically deleted from your computer or mobile device at the end of your browser session. We also use permanent cookies. These remain stored on your computer or mobile device after the browser session ends. Depending on the type of cookie, these persistent cookies are stored on your computer or mobile device for between one month and one year and are automatically deactivated at the end of this period.

3.2 Why do we use cookies?

The cookies we use are used to enable various features on our website. For example, cookies help to remember your session or your country and language preferences across different pages of an Internet session.

Cookies also allow us to track and analyze the usage patterns of visitors to our site. This enables us to make our website more user-friendly and effective and to make your visit to our website as pleasant as possible.

3.3 What information is collected?

Cookies collect usage information such as the date and time you access our website, the name of the website you visit, the IP address of your terminal and the operating system you use. Cookies also provide information such as which of our websites you are visiting and the website from which you linked to our website.

3.4 Third party cookies?

We do not use third-party cookies.

4. What web analysis and tracking technologies do we use?

We use Matomo, hosted on our servers, to learn about the use of some of our websites and to help us improve our public website. Our servers are located in Switzerland.

5. How can I prevent the use of cookies and web analysis tools?

Most web browsers automatically accept cookies. However, you can instruct your browser not to accept cookies or to prompt you before accepting a cookie from a website you visit. You can also delete cookies from your computer or mobile device by using the appropriate function in your browser.

If you choose not to accept our cookies, you may not be able to see certain information on our websites and you may not be able to use some features designed to enhance your visit.

6. Social plugins

We do not use social plugins like Facebook and X.

7. Chatting with Linuxfabrik

If you use our chat solution to contact Linuxfabrik, we process the chat content transmitted, the time and duration of the communication, and technical information from your device, such as the IP address in abbreviated form, the operating system, and the browser type, for the purpose of processing your request and providing our service.

A hosted on our servers is used for the chat solution. Our servers are located in Switzerland.

8. Retention period and deletion of data

We store and process your personal data for as long as necessary to achieve the purpose for which it was collected or as long as required or permitted by law. Your personal information will then be archived.

9. What rights do you have in relation to your personal data?

You have the right to obtain, at any time and free of charge, written information about the personal data we hold about you. You can send us your request for information in writing, enclosing a copy of your identity card or passport, to our postal address.

You also have the right to request the correction of inaccurate personal data. You also have the right to have your personal data deleted, unless we are obliged or entitled to retain some of your personal data under applicable laws and regulations.

10. How to contact us

If you have any questions or concerns, you may contact us as follows

  • By mail: Linuxfabrik GmbH, Witikonerstrasse 15, 8032 Zurich, Switzerland
  • By phone: +41 44 512 16 16

11. How can we change this policy?

We reserve the right to change this policy at any time. The version published on our website will apply.

Last Update 2023-12